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Troubleshooting Family Access Login Issues

This article will guide the parent/guardian of an LISD student how to troubleshoot access to Skyward Family Access.

Updated at August 1st, 2023

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Troubleshooting Family Access LogIn Issues [Submission]

Troubleshooting Family Access LogIn Issues [Submission]

Forgotten Login/Password

If you have forgotten your Skyward Family Access login or password, please click here and follow the prompts.

If the step above is unsuccessful, please please click here to reset your email account.

If you have tried both of the recovery methods above and cannot log in to your Skyward Family Access account, for security reasons, you will need to visit your campus office to regain your account access. 

 

Account Locked

If you have received a message that your Skyward Family Access account is locked, you will need to either:

  • Call the Help Desk at 972-350-1833, Option 1 between 7:30 am and 4:30 pm on school days.
  • Enter a support ticket.  
locked family access password locked forgot password forgot login skyward skyward family access

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Lewisville ISD

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1565 W. Main Street - Lewisville, TX 75067

Technology Helpdesk: 972-350-1833

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