Skyward Family Access Quick Reference Guide
Common Questions Asked by LISD Parents and Guardians
Skyward Family Access Quick Reference Guide [Submission]
Summary
The following guide is intended to serve as a quick reference for guardians to easily access key information related to using Skyward Family Access.
If you would like a printable version of this information, please click here.
Guide
Need Help Logging in?
To access Skyward Family access, please visit www.lisd.net and click the FAMILIES tab to select Skyward Family Access from under Services.
Troubleshooting Family Access Login Issues
Troubleshooting Family Access LogIn Issues [Submission]
Forgotten Login/Password
If you have forgotten your Skyward Family Access login or password, please click here and follow the prompts.
If the step above is unsuccessful, please please click here to reset your email account.
If you have tried both of the recovery methods above and cannot log in to your Skyward Family Access account, for security reasons, you will need to visit your campus office to regain your account access.
Account Locked
If you have received a message that your Skyward Family Access account is locked, you will need to either:
- Call the Help Desk at 972-350-1833, Option 1 between 7:30 am and 4:30 pm on school days.
- Enter a support ticket.
Note
Parent controls for next year students will not activate until the new school year begins.
Want the Mobile App?
You can download the Skyward Mobile Access app to stay in the know on the go.
Note
Online forms CANNOT be completed in the mobile app.
Want to Update Preferences?
After logging into Skyward Family Access, select My Account to change your username, password, contact information, language and notification preferences.
Need to Access Forms?
Although students are automatically enrolled from year to year, parents need to review and/or fill out forms each year.
After logging into Skyward Family Access, chose the Forms Packet link. Follow the instructions as you complete each form and mark them as such. On the final step, make sure that all forms are marked “completed” before submitting them to the district.
If changes have been made after submission, please mark the form “completed” again and resubmit the Forms Packet.
Additional Resources
Enrolling a New Student?
After logging into Skyward Family Access, click on New Student Online Enrollment. Fill out the application and submit it to the district.
Note
Your address and other family information pulls from the LISD existing records. Please contact the campus to make updates if needed.
Want to Access Grades?
After logging into Skyward Family Access, select the Gradebook link from the menu. You can click on the Display Options button next to the student name once the screen loads.
Click the blue grade to see details for assignment scores.
Note
Click the District Links link at the top of the screen to view explanations of term codes for grades.
Need Report Cards or Transcripts?
After logging into Skyward Family Access, click the Portfolio link. A PDF file will be generated when you select a report. You can choose to view and/or print the PDF file.
Note
It may prompt you to electronically sign the document.
For more information, please check out this article.
Want Paper Report Cards?
After logging into Skyward Family Access, click the Student Info link followed by Request Changes for… in the upper right-hand corner. You will then need to click on Family Information and select your preference before saving.
For more information, please check out this article.
Family Access Support for Parents
| Issue / Question | Campus Contact |
|---|---|
| Gradebook information (grades, assignments, etc.) | Class teacher |
| Login information for you or family | Campus main office |
| Use of Family Access, including access problems | Parent helpdesk |
| Security concerns | Parent helpdesk |